Refund Policy

Refunds may be considered under the following circumstances:

• Unauthorized Transactions: If you believe a purchase was made without your authorization, contact us within 48 hours of the transaction.
• Technical Errors: If a system error resulted in duplicate charges or incorrect amounts being charged.
• Service Unavailability: If Gold Coins were purchased but not credited to your account due to a technical issue on our end.

Refunds will generally not be issued in the following cases:

• Gold Coins that have been partially or fully used for gameplay.
• Dissatisfaction with game outcomes (all games use certified Random Number Generators).
• Voluntary account closure after Gold Coins have been credited.
• Requests made more than 30 days after the original purchase date.
• Free Sweeps Coins received as promotional bonuses are not refundable.

To request a refund, please follow these steps:

1. Email us at jackroyalsllc@gmail.com with the subject line "Refund Request."
2. Include your account email, transaction ID (if available), date of purchase, and reason for the refund request.
3. Our support team will review your request within 3-5 business days.
4. If approved, refunds will be processed to the original payment method within 7-10 business days.